Role & responsibilities

Training Department Set up

- Responsible for driving the company culture, brand values and maintaining high standards of product quality and customer centricity
- Conduct new hire induction and ensure enrolment and completion of role-based learning paths within specified timelines
- Track on-job learning and assessments of all the new staff joining the store
- Support in tracking the stores Customer Concerns and TAT
- Train and evaluate MITs - includes OJTs & Final Certification
- Identify and develop FOH / BOH Station Champions and drive in-store training through them
- Train and certify new store teams and ensure 100% trained staff before new store launch
- Train staff on new/ existing products, SOPs, marketing promotions with a focus on product quality and customer satisfaction




- Conduct monthly training audits along with the Store Incharge and report observations for corrective action planning
- Measure and report training effectiveness of all programs

Maintain and regularly update all training dashboards/ records along with restaurant training SPOC
- REV Audit Training Section
- Google Ratings
- Guest Ratings
- QA Team Audits

Training effectiveness

Preferred candidate profile

- Qualification IHM/Graduate, courses in training certification etc will be an advantage
- Experience – 3-5 years + experience in retail, FMCG, food service industry and similar organisations with large customer facing staff with training needs.

Soft Skills:

- Positive Communication and presentation skills
- Should exude confidence and be great with people skills
- Disciplined
- Collaboration
- Team Player

📌 Assistant Manager - Training (Field Trainer) (Hyderabad)
🏢 Jubilant FoodWorks (JFL)
📍 Hyderabad