: Assistant Manager - Banking Operations (International Process)

Position: Assistant Manager - Banking Operations

Location: Chennai, Mumbai

Industry: BFSI / International Banking Process

Shift: Rotational Shifts

Key Responsibilities

- Manage and drive operational performance for International Banking (US Banking / UK Banking) processes.
- Lead and manage a team of 100+ FTEs while ensuring achievement of SLA, KPI, quality, productivity, and client satisfaction targets.
- Monitor daily operations and implement process improvement initiatives to enhance efficiency and customer experience.
- Handle stakeholder and client interactions, providing regular performance updates and business insights.
- Analyze operational metrics, identify gaps, and drive action plans to improve business outcomes.
- Ensure compliance with banking regulations, risk management policies, and organizational standards.
- Manage attrition, employee engagement, team development, and succession planning.
- Conduct performance reviews,



coaching sessions, and team-building initiatives.
- Collaborate with Quality, Training, WFM, and HR teams to achieve operational excellence.

Requirements:
- Graduate/Postgraduate in any discipline.
- 6 to 10 years of experience in BFSI/Banking Operations with at least 2+ years in an Assistant Manager role.
- Strong exposure to US Banking or UK Banking processes.
- Proven experience in managing 100+ FTEs in an international BPO/BFSI workplace.
- Strong knowledge of banking operations, customer service, risk, compliance, and process management.
- Excellent people management, stakeholder management, and client-facing skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Excel, reporting, and operational dashboards.
- Excellent verbal and written communication skills.

📌 Assistant Manager (Chennai)
🏢 TP
📍 Chennai