Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Job Description

• What you get to do in this role:
• Platform Architecture & Strategy — Define and own the long-term architecture of a server-rendered web component platform that powers AI-native user experiences across the product. You'll make the key decisions on rendering, component runtime, design systems, and streaming UX for AI-generated content,



and keep the experience layer resilient and coherent as the platform scales.
• Rendering & Performance — Own end-to-end experience performance: server-side rendering, streaming HTML, hydration correctness, and time-to-interactive. Push the state of the art in server rendering of web components so experiences are quick, deterministic, and consistent between server and client.
• AI-Native Intelligent Experiences — Build the platform primitives product teams use to expose agentic backends to end users, including recommendations, autonomous triage, generated insights, and multi-step agent reasoning. Own the hard UX problems specific to AI-native products: streaming model output, progressive disclosure of agent reasoning, graceful handling of latency and uncertainty, and human-in-the-loop review flows that make autonomous behavior legible and controllable.
• Secure, Scalable Runtime — Design how the platform runs in production on Kubernetes: sandboxed execution o

📌 Principal Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad