Mashreq Bank
JOB DESCRIPTION
1
Job Title
AVP – Lead, QA & Proofing Unit
Department
Operations GRC
Direct Supervisor
Head – Internal Controls, Operations GRC
Job Number
2
Job Purpose
To lead the Quality Assurance and Proofing Unit under the Enterprise Reconciliation Framework (ERF), ensuring robust control oversight and assurance over reconciliation lifecycle activities across Operations and Business units. This role will provide independent validation, exception monitoring, and follow-up closure of outstanding reconciliation items. It will serve as the 1.5 Line of Defense, with an enterprise-wide mandate covering all reconciliation types (manual, semi-automated, automated) and platforms including TLM. The role ensures that reconciliation quality and closure processes are consistently applied and monitored, with transparent escalation mechanisms.
3
Dimensions
Scope of work
• Oversight of enterprise-wide reconciliation proofing, covering:
• Nostro/Vostro
• Inter-branch accounts
• Sundry & suspense GLs
• Internal accounts
• VAT reconciliation
• Independent review of reconciliation breaks across all platforms (automated/manual
• Escalation and closure follow-up of breaks beyond T+3 days (auto) / agreed timelines (manual)
• Thematic reviews, exception trend reporting, and root cause analysis
Service Level Management • Track adherence to reconciliation closure timelines (T+3, etc.)
• Maintain performance dashboards with metrics across divisions and platforms
• Set up QA KPIs aligned with ERF and Group Operations KRIs
• Establish early warning triggers for high-risk or aging items
Quality Review
• Monthly quality assurance sampling of reconciled items
• Tracking accuracy, timeliness, and completeness of proofing controls
• Raising exceptions to the CRU head and relevant BU operations for resolution
• Conducting periodic health-checks aligned with audit and GRC guidelines
Key Interfaces
• Internal: CRU head, Ops unit heads, Finance (CAD), Technology, Risk, C