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Our people make all the difference in our success.
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About CITI
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.
Analytics and Information Management (AIM)
Citi AIM was established in 2003, and is located across multiple cities in India – Bengaluru, Chennai, Pune and Mumbai. It is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders. It identifies fact-based opportunities for revenue growth in partnership with the businesses.
The function balances customer needs, business strategy, and profit objectives using best in class and relevant analytic methodologies.
What do we do?
The North America Consumer Bank – Customer Experience (CX) Analytics is a specialized function dedicated to understanding, measuring, and improving the interactions and overall satisfaction of customers across all touchpoints with the bank. In today’s competitive financial services landscape, delivering a seamless and positive customer experience is critical for retention, loyalty, and growth. Citibank leverages CXA to ensure that every customer journey—from opening an account to resolving a dispute—is as smooth and satisfactory as possible. The team collects, analyzes, and interprets customer feedback and interaction data across channels (phone, online, branch, etc.) to identify pain points, trends, and opportunities for service improvement. The team uses these insights
📌 Machine Learning Analyst-Python and SQL (Gurugram)
🏢 Citi
📍 Gurugram