This role is for one of Weekday’s clients)

Min Experience: 15+ years
Location: Pune, Bengaluru
JobType: full time

We are seeking an experienced AI Solutions Architect to lead the design and delivery of AI-enabled CRM solutions. This role sits at the intersection of business strategy, CRM platform architecture, and applied AI — requiring someone who can partner effectively with business stakeholders, Microsoft, and internal architecture teams to deliver scalable, enterprise-grade solutions.
The ideal candidate brings deep hands-on experience with Microsoft Dynamics 365, combined with a strong understanding of AI/ML architecture and how it can be embedded into CRM and sales workflows. Candidates without direct Dynamics experience but with strong Sales AI expertise (conversation intelligence, AI-driven sales tools, forecasting/scoring engines) will also be considered.

Key Responsibilities
• Partner with business stakeholders to translate strategic goals into CRM + AI architecture.
• Act as the primary technical liaison with Microsoft, aligning on platform capabilities and roadmap.




• Collaborate with enterprise architecture teams to ensure compliance with standards, security, and integration patterns.
• Design and oversee delivery of AI-driven CRM capabilities, including:
• AI-powered lead scoring and prioritization.
• Conversational AI / Copilot integrations.
• Generative AI for customer insights (Azure OpenAI Service).
• Intelligent sales forecasting (Azure Machine Learning pipelines).
• Next-best-action recommendations for sales/service reps.
• Customer 360 / unified data architecture across Dynamics 365, Power Platform, Dataverse, and external systems.
• AI-assisted customer service (case routing, sentiment detection, resolution suggestions).
• Agentic workflows orchestrated via Dynamics 365, Power Automate, and Azure AI services.

• Define architecture patterns, data flows, and governance standards for secure, scalable AI solutions.
• Lead technical design sessi

📌 AI Solutions Architect (Pune)
🏢 Weekday AI
📍 Pune