Summary of Position:
At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates worldwide, we innovate fearlessly, champion progress, and act swiftly to improve global eye health. We foster an inclusive culture where your contributions matter and your career can thrive. Together, we make a difference in the lives of patients and customers around the world. Are you ready to join us?

Alcon is seeking an Associate, PPM Systems & Business to support the administration, operation, and continuous improvement of Project and Portfolio Management (PPM) platforms and related business applications. This role serves as a key partner to business users by supporting application operations, maintaining high-quality system data, resolving user issues, monitoring application performance, and contributing to enhancement initiatives that improve efficiency and business outcomes. The ideal candidate combines robust analytical skills, customer-focused support capabilities, and a passion for helping users maximize the value of enterprise systems.





Key Responsibilities:
• Support daily operations of Project and Portfolio Management (PPM) systems and assigned enterprise applications.
• Perform routine application administration tasks to ensure systems remain reliable, compliant, and aligned with business processes.
• Create, update, and maintain master data, including users, resources, organizational structures, labor rates, parameters, and other system reference data.
• Serve as the first point of contact for business users by triaging and resolving ServiceNow support requests and providing Level 1 application support.
• Troubleshoot application issues, resolve standard user inquiries, and coordinate with technical teams or vendors to address more complex problems.
• Monitor support performance metrics and service KPIs to ensure timely issue resolution and adherence to service standards.
• Assist in developing and maintaining app

📌 Associate, PPM Systems (Bengaluru)
🏢 Alcon
📍 Bengaluru