Job Title - Continuous Improvement & Delivery Manager
Experience - 8-12years
Location - Bangalore(ONLY)
Shift Time - 7am - 3:30pm
Skill Requirement - Continuous Improvement, Lean Six sigma, ITIL, ITSM, Quality

As a Continuous Improvement & Delivery Manager in our Tech Hub team, your impact will be seen through the following accountabilities:
• Lead and develop a small team of two people focused on service performance uplift, process improvement, and customer experience improvement
• Drive service performance uplift across Tech Hub, using operational data, service insights, stakeholder feedback, and customer experience measures to identify improvement opportunities
• Move beyond service level objective monitoring by identifying root causes, shaping improvement plans, and embedding sustainable uplift in service outcomes
• Apply Lean process improvement methods to simplify ways of working, reduce waste, improve flow, and strengthen operational effectiveness
• Embed process and capability uplift across teams by supporting adoption, coaching stakeholders,



and reinforcing improved ways of working
• Track Tech Hub Leadership Team deliverables for leadership-sponsored initiatives, Apply project management disciplines to plan, coordinate, track, and report on improvement initiatives, including milestones, risks, dependencies, decisions, and outcomes
• Partner with Technology teams, Finance, governance stakeholders, and business partners to translate performance insights into practical improvement actions
• Prepare explicit reporting, insights, and recommendations that demonstrate service performance trends, improvement progress, and realised uplift including actions, dependencies, risks, decisions, progress, and outcomes

As a Continuous Improvement & Delivery Manager you will have the following knowledge and skills:
• Lean process improvement qualifications and demonstrated experience applying Lean methods in an operational or technology environment
• Experience leading proce

📌 Continuous Improvement Manager (India)
🏢 PwC Acceleration Center India
📍 India