Role Overview
You will work closely with senior Client Relationship Management (CRM) colleagues to develop a strong understanding of client strategies, objectives, and service requirements. Your primary focus will be on supporting service delivery, maintaining client satisfaction, and identifying opportunities to enhance the overall client experience.
Key Responsibilities
Relationship Management
• Support the management of client relationships through regular interaction and timely responsiveness to client queries.
• Act as a secondary point of contact for assigned clients, ensuring solution-oriented and qualified responses.
• Build a strong understanding of client structures, objectives, and service expectations.
• Gather and communicate client feedback to internal teams to support continuous improvement initiatives.
• Coordinate with internal stakeholders, including Operations, Product, Compliance, and other teams, to ensure effective service delivery.
• Assist in preparing client meeting materials, agendas, and follow-up action items.




• Maintain a client-centric approach and ensure high-quality communication across all client interactions.

Service Delivery & Client Support
• Monitor service delivery for assigned clients to ensure agreed service standards are consistently achieved.
• Track and follow up on client requests, issues, and key deliverables.
• Escalate service, operational, or relationship risks to senior CRM team members as appropriate.
• Support the resolution of operational and service-related issues in a timely manner.
• Apply sound judgment in identifying potential risks and recommending appropriate actions.
• Maintain accurate records of commitments and ensure timely closure of all client-related actions.

Commercial Support & Growth
• Identify opportunities to introduce additional services and solutions based on client needs.
• Support senior CRMs in cross-selling initiatives and client development activities.
• Assist in monitoring service s

📌 Vice President (Gandhinagar)
🏢 Apex Group Ltd (India Branch)
📍 Gandhinagar