It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and significant machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The IL Excellence Manager is responsible for driving operational excellence across the supply chain by managing LSP performance, ensuring compliance with SOPs and KPIs, and advancing digital integration through automation and real-time shipment visibility.

The role collaborates closely with internal stakeholders and external LSPs to support efficient operations, continuous improvement, and successful customer implementations.

How you create impact

LSP (3PL) Management

• Manage and oversee Logistics Service Providers (LSPs) to ensure service excellence
• Monitor supplier performance, drive continuous improvement, and manage escalations




• Support LSP onboarding, integration, SOP implementation, EDI, and digital initiatives
• Coordinate with customers, Control Towers, and internal stakeholders to ensure smooth operations
• Lead LSP training and change management during new implementations

Problem Solving

• Perform root cause analysis (RCA) to resolve operational issues affecting KPIs and service quality
• Identify process bottlenecks, analyze performance data, and implement corrective actions
• Monitor process deviations and troubleshoot system or data integration issues

Business Continuity & Hypercare

• Ensure BCP readiness and resolve critical supply chain disruptions during Hypercare

Freight Procurement

• Support transportation procurement, supplier management, and cost optimization

What we would like you to bring

• Minimum 5 years of relevant experience
• Strong background in 3PL/logistics operations
• Experience in tr

📌 Integrated Logistics Excellence Manager Performance (Gurugram)
🏢 Kuehne+Nagel
📍 Gurugram