About The Role

We are looking for an experienced Zoho Implementation Consultant with 2–3 years of relevant implementation experience to join our growing Zoho consulting team.

The candidate will primarily be responsible for customer-facing implementation activities, requirement gathering, solution planning, project coordination, and delivery ownership.

This is a hands-on consulting and project ownership role. The consultant will work directly with customers to understand their business requirements, translate those requirements into clear and actionable tasks, coordinate with the internal functional/technical team, track execution, review deliverables, and ensure successful project completion.

The ideal candidate should be comfortable leading customer discussions and getting work done through the team, while maintaining ownership of timelines, quality, requirements, and customer expectations.

Key Responsibilities

• Customer-Facing Consulting
• Act as the primary consultant for assigned Zoho implementation projects.
• Lead customer discussions, discovery sessions,



and requirement-gathering workshops.
• Understand the customer's business model, processes, pain points, and objectives.
• Ask the right questions to uncover detailed business requirements.
• Identify process gaps and opportunities for process improvement.
• Explain Zoho capabilities and recommend appropriate solutions.
• Manage day-to-day communication with customer stakeholders.
• Build solid and professional relationships with customers.
• Requirement Gathering & Solution Definition
• Understand and document As-Is and To-Be business processes.
• Translate business requirements into functional requirements and actionable tasks.
• Identify dependencies, assumptions, gaps, and risks.
• Determine whether requirements can be addressed through standard Zoho functionality, configuration, customization, scripting, or integration.
• Work with senior consultants/technical teams on complex solution design.
•

📌 Sr. Implementation Associate (Pune)
🏢 Integs Cloud Technologies
📍 Pune