Designation: Community Manager
Reporting To: General Manager
Functional Reporting: Assistant Director – Community
Location: Gurgaon

Role Overview

The Community Manager is the primary owner of the member experience at the club. This role leads day-to-day community operations, member engagement, renewals execution, and onboarding delivery, while coordinating closely with internal teams to ensure consistent service standards across all member touchpoints.

This is an execution-led role. While supported by Corporate Community for structure, tracking, and guidance, the Community Manager owns on-ground delivery, real-time decision-making, and outcomes at the unit.

Key Responsibilities

1. Member Engagement & Relationships
• Own member engagement at the unit, ensuring members feel recognised, welcomed, and valued at all times.
• Act as the face of the Community team on the floor, building solid relationships through regular interaction and personalised engagement.
• Maintain accurate member profiles, preferences, and interaction notes to enable personalised experiences.




• Address member concerns with empathy and discretion; resolve issues promptly or escalate when required.
• Track and share engagement insights, feedback trends, and key member inputs with leadership teams.

2. New Member Onboarding (On-Ground Delivery)
• Execute the new member onboarding experience at the unit, ensuring warm introductions and smooth integration.
• Coordinate with Membership Sales for structured handovers post-sale.
• Ensure new members are oriented to the space, offerings, and community culture.
• Collect early-stage feedback and act on gaps in the onboarding experience.
• Ensure onboarding steps are completed and tracked as per defined process.

3. Club Floor & Community Operations
• Own daily Community operations on the club floor, ensuring smooth functioning and high service standards.
• Actively manage the member journey from arrival to departure.
• Coordinate closely with F&B; Serv

📌 Community Manager (Hyderabad)
🏢 Q COLLECTIVE
📍 Hyderabad