Assistant Manager Patient Support / DGF & Channel Marketing

Designation : Assistant Manager – Patient Support

Function : Patient Support / DGF & Channel Marketing

Qualification : B.Pharm / MBA

Preferred Skill : Digital Marketing experience preferred

Job Summary

We are looking for an Assistant Manager – Patient Support to manage end-to-end patient support activities, coordinate with healthcare professionals (HCPs), vendors, CFA and internal teams, and ensure timely resolution of patient and product-related queries. The role will also support DGF/channel marketing initiatives, digital tools, procurement activities and supply coordination.

Key Responsibilities

- Manage end-to-end patient support activities and ensure smooth execution of patient assistance programs.
- Coordinate sample requisition from HCPs, maintain records and ensure timely reconciliation of samples.
- Manage online patient support tools/portals and ensure accurate and timely data updates.
- Handle and resolve queries related to insulin initiation, patient support and product usage, with appropriate escalation where required.
- Receive, document and coordinate resolution of product complaints in line with company processes.
- Coordinate adverse drug reaction (ADR) reporting and ensure timely communication with the relevant internal teams.
- Support procurement activities related to patient support and channel requirements.
- Coordinate with vendors, negotiate commercial terms and ensure timely delivery of required services/materials.
- Collaborate with Medical, Sales, Marketing, Supply Chain, Finance,



Pharmacovigilance and other cross-functional teams.
- Use SAP for relevant procurement, order processing, tracking and reconciliation activities.
- Raise and manage direct purchase orders as per approved processes.
- Coordinate with CFA for supply follow-ups, stock availability and timely dispatch/delivery.
- Support DGF and channel marketing activities, including coordination of digital/online initiatives.
- Maintain accurate trackers, reports, documentation and MIS for patient support and related activities.

Key Skills & Competencies

- Patient support program management
- HCP coordination and stakeholder management
- Query and complaint resolution
- Pharmacovigilance / ADR process coordination
- Procurement and vendor management
- SAP knowledge
- Purchase order management
- Supply and CFA coordination
- Digital marketing / online campaign exposure
- Robust communication, coordination and problem-solving skills
- Good analytical and documentation skills

Preferred Candidate Profile

- B.Pharm or MBA qualification with 3–5 years of relevant experience.
- Experience in pharmaceutical, healthcare, patient support, commercial operations, channel marketing or related functions.
- Exposure to digital marketing and online patient engagement tools will be preferred.
- Ability to coordinate with multiple internal and external stakeholders and manage activities end-to-end.

Key Interfaces Healthcare Professionals (HCPs) | Patients/Patient Support Teams | Medical | Marketing | Sales | Pharmacovigilance | Supply Chain | Procurement | Finance | Vendors | CFA

Location

BKC, Mumbai.

📌 Assistant Manager Patient Support / DGF & Channel Marketing (Mumbai)
🏢 Wockhardt
📍 Mumbai