JOB TITLE: ASSISTANT MANAGER – OPERATIONS LOCATION: BENGALURU REPORTING TO: GAYATHRI / MANAGER – OPERATIONS FUNCTION: PROPERTY MANAGEMENT OPERATIONS ABOUT PROPERTYANGEL PropertyAngel is a professional property management company managing residential properties for owners located across India and overseas. We act as the owner’s “Second Landlord,” managing the complete rental lifecycle—from tenant move-in and rent collection to maintenance, inspections and exits.

ROLE OVERVIEW The Assistant Manager – Operations will supervise the day-to-day management of an assigned property portfolio and support a team of Account Managers and coordinators. The role combines hands-on operational execution, customer communication, team supervision and coordination with multiple internal departments.

KEY RESPONSIBILITIES Portfolio Operations • Monitor all activities relating to assigned vacant and tenanted properties.

- Ensure timely completion of onboarding, move-ins, maintenance, inspections, renewals and exits.
- Track rent, deposits, association payments, documentation and other pending property matters.
- Ensure that owners and tenants receive regular updates without needing repeated follow-ups.
- Review open tasks daily and follow through until closure. Team Supervision • Guide Account Managers and coordinators in managing their assigned portfolios.
- Conduct daily task reviews and follow up on overdue or high-priority matters.
- Help team members draft transparent and professional customer communication.
- Escalate risks and unresolved matters to the Operations Manager at the appropriate stage.
- Support induction and training of new team members. Customer and Escalation Management • Handle first-level owner and tenant escalations.




- Speak with customers to understand concerns and propose practical solutions.
- Coordinate with maintenance vendors, tenant acquisition, accounts and legal teams.
- Ensure all commitments, discussions and resolutions are recorded in the company’s systems.

Process

Compliance • Maintain accurate property, owner, tenant and contract information.

- Ensure Zoho tasks and records are updated correctly and on time.
- Follow operational checklists, approval processes and communication standards.
- Identify recurring problems and recommend process improvements. KEY PERFORMANCE INDICATORS • Timely closure of assigned tasks • Accuracy and completeness of system updates • Owner and tenant response times • Resolution of first-level escalations • Portfolio occupancy and vacancy follow-up • Customer retention and renewals • Team productivity and process compliance • Reduction in overdue and reopened tasks REQUIRED EXPERIENCE AND SKILLS • 5–6 years of experience in operations, property management, hospitality, customer service or a similar role.
- Experience supervising a small team or coordinating work across multiple people.
- Strong follow-up and execution skills.
- Clear written and verbal communication.
- Ability to handle demanding customers professionally.
- Good attention to detail and comfort with documentation.
- Working knowledge of CRM, ticketing or workflow-management systems.
- Ability to prioritise multiple urgent requirements without losing accuracy.

EDUCATION Graduate degree in business administration, operations, hospitality, real estate or a related field.

WHAT WE ARE LOOKING FOR A hands-on and organised professional who follows through on commitments, communicates proactively and is ready to grow into a larger operations leadership role.

📌 Assistant Manager Operations (Bengaluru)
🏢 PropertyAngel Management
📍 Bengaluru