Join our Team
About This Opportunity
Join Ericsson as a Support Engineer within the Service & Repair (S&R;) function, specialising in the Hardware Support (HWS) domain. In this role, you will be at the forefront of resolving complex hardware-related customer issues, driving SLA performance, and ensuring seamless Repair & Return (RnR) operations. You will work closely with customers, internal stakeholders, and cross-functional teams to uphold Ericsson's commitment to quality and reliability across Radio and Core hardware portfolios. This is an opportunity to apply your technical expertise in a globally connected environment where your contributions directly impact network performance for operators around the world.
What You Will Bring
• BE / B.Tech or equivalent degree in a relevant engineering discipline
• 6+ years of hands-on experience in hardware support, service & repair, or a related field
• Solid overall knowledge of the Ericsson HWS portfolio, including Radio and Core hardware technologies
• Proven experience with Ericsson Repair & Return (RnR) processes,
including RMA and SFN creation
• Working knowledge of L3 Warehouse operational processes
• Hands-on experience with faulty hardware analysis — packaging assessment, visual inspection, and fault identification
• Familiarity with PQAT and CCI portals
• Solid presentation and communication skills, with the ability to engage confidently with customers and diverse stakeholder groups
• A collaborative, consultative mindset with effective negotiation skills
• Ability to build and maintain productive relationships with customer working groups across functions
You will do
Customer & Stakeholder Management
• Handle and resolve customer hardware issues end-to-end, ensuring timely closure and high customer satisfaction
• Deliver against SLA targets and consistently meet or exceed customer expectations
• Manage relationships with both customer teams and internal stakeholders from an RnR perspective
• Participate i
📌 Support Engineer (Pune)
🏢 Ericsson
📍 Pune