It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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• You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellence.
• You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

How you create impact

• To deliver + reinforce our CCL core competencies.
• To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
• To ensure the best-in-class customer onboarding + relationship management.




• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
• To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
• To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
• To anchor the usage + improvements of CCL core systems.
• To drive customer adoption of our eco-system.

What we would like you to bring

• 5–8 years in Sea Logistics / Ocean Freight / Customer Care.
• Robust Import Sea Freight experience.
• Experience in team supervision / people management.
• Strong customer relationship & onboarding skills.
• Experience handling complaints, escalations & service recovery.
• Good understanding of import proce

📌 Sea Logistics Customer Care Supervisor, Import (India)
🏢 Kuehne+Nagel
📍 India