Working Hours: US / UK Time Zone – based on project requirements
Employment Type: Full-Time
About The Role
We are looking for an Implementation Consultant – NetSuite who will be primarily responsible for customer interaction, requirement gathering, solution coordination, and driving execution through the internal implementation team.
The role requires someone who can understand customer business requirements, translate them into clear actionable tasks, coordinate with functional, technical, and integration teams, track progress, review deliverables, and ensure successful closure with the customer.
The candidate should have a valuable understanding of NetSuite ERP and business processes, strong communication skills, and the ability to independently manage customer discussions and drive tasks to completion.
Celigo integration knowledge will be an added advantage.
Key Responsibilities
• Customer-Facing Requirement Gathering
• Act as a primary customer-facing consultant for assigned implementation activities.
• Conduct requirement-gathering and discovery discussions with customers.
• Understand current business processes, pain points, and desired future-state processes.
• Ask relevant questions to clarify requirements, business rules, dependencies, and exceptions.
• Document requirements clearly and obtain customer confirmation.
• Identify gaps between customer requirements and standard NetSuite functionality.
• Participate in solution discussions and recommend practical approaches.
• Requirement to Execution
• Convert customer requirements into clear and actionable tasks.
• Explain business requirements to internal functional, technical, and integration teams.
• Coordinate with the team to ensure requirements are properly understood and executed.
• Define expected outcomes and acceptance criteria.
• Track assigned tasks, dependencies, and timelines.
• Proac