• Collaborate with Change Management Lead, Project Leads and Project Sponsors to determine change management scope and effort
• Apply Organization Change Management (OCM) framework, methodology and tools to create a change strategy to support adoption of the changes
• Conduct Change Impact Assessment (CIA) to identify key impacts, assess change readiness and identify key stakeholders
• Document all impacts of process or tool change to determine user support and resistance
• Develop a Change Management Plan to drive faster adoption and higher utilization of process/system changes
• Work with the Change Management Lead and Project Leads to ensure that change management activities are incorporated into overall project plan
• Support the design, development, delivery, and management of all engagement activities, including communications
• Demonstrate experience in using multiple digital communication channels to engage stakeholders and impacted users across geographies
• Ensure high quality and timely execution of communication plans and strategies by on time design and development of quality communication collaterals – Mailers/ newsletters/ posters/ flyers etc.
• Support training efforts by managing the development and deployment of training materials using effective training channels
• Work with key stakeholders to establish and maintain the commitment necessary to address workforce transition challenges that might arise and implement change deliverables
• Report project level status, metrics, issues, and risks on an ongoing basis to the Executive Leadership
Skills Required
• Experience and knowledge of change management principles, methodologies, and tools
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Ability to quickly assimilate and apply current concepts, business models, etc.
• Ability to establish and maintain strong relationships
• Flexible and adaptab