As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and key machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Operational Key Account Team to add your expertise + skills to the delivery of Operational Excellence.
You will be responsible for the operational performance + development of assigned customers, while working with a variety of stakeholders.
You will need to ensure all committed Key Performance Indicators (KPIs) are met.
How you create impact
To effectively manage + maintain customer relationships + support operations related initiatives.
To lead business + performance reviews (KPI) with customers along with implementation initiatives.
To manage + ensure compliance of key deliverables against committed service levels.
To initiate + drive continuous process improvements to improve productivity + operational performance.
To collaborate with stakeholders to support the business requirements.
To create + maintain performance dashboards for visibility, monitoring + analyzing.
To create + update Standard Operating Procedures (SOP) + ensure adherence.
To ensure all SOPs, WIs + templates are updated + stored in a shared environment.
What we would like you to bring
• 5–8 years’ experience in Logistics / Freight Forwarding / Supply Chain.
• Strong Key Account Management / customer management experience.
• Experience managing KPIs, SLAs and operational performance.
• Proven experience conducting customer business / performance reviews.
• Good understanding of end-to-end logistics operations.
• Experience driving process improvement and productivity initiatives.
• Strong stakeholder and customer management