Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

A mid-level Windows Administrator with hands-on experience in managing enterprise Windows Server environments. This role independently handles L2 tickets, participates in change management, and contributes to infrastructure improvement initiatives. The candidate is expected to demonstrate solid troubleshooting skills and familiarity with virtualization platforms.

Key Responsibilities

L2 Incident & Problem Management

Own and resolve L2 incidents involving Windows Server, Active Directory, DNS/DHCP,



and related services

Manage and execute change requests following ITIL change management processes

Coordinate scheduled maintenance windows and execute assigned changes

Proactively identify recurring issues and propose permanent fixes or workarounds

Advanced System Administration

Manage and troubleshoot Windows Failover Clustering, DFSR, and load-balanced services

Manage certificate lifecycle including SSL/TLS certificate issuance and renewal via PKI/CA

Perform capacity planning activities and report on infrastructure health metrics

Configure and manage Windows Server roles: File Server, Print Server, WDS, and Remote Desktop Services

Administer virtualization platforms (VMware vSphere / Hyper-V) at a beginner level

Security & Compliance

Implement and enforce security hardening standards (CIS Benchmarks) on Windows Servers

Manage antivirus/EDR tool deployments and ensure compl

📌 Technology Support Engineer (Pune)
🏢 Accenture in India
📍 Pune