Key Responsibilities:

• Contractual Compliance Monitoring
• Review partner contracts for validity (dates, sign-offs), accuracy and operational obligations (SLAs, reporting, data handling, risk controls, performance standards).
• Maintain a structured tracker of compliance requirements and verify adherence against documented commitments.
• Monitor compliance status, identify gaps, and track remediation actions until closure.
• Conduct periodic compliance checks against control policies, documentation standards, and audit expectations.
• Operational Controls Support
• Assist in implementing the Operations Control Policy Framework across partner categories.
• Validate partner evidence on operational controls, ensuring completeness, accuracy, and timely submission.
• Support internal reviews to verify that partners meet the required operational control maturity.
• Maintain an up to date roster of partner SPOCs to ensure seamless operational connectivity and communication.
• Due Diligence & Onboarding Support




• Execute standardized operational due diligence checklists during new partner onboarding.
• Collect, validate, and maintain documentation required for operational readiness.
• Ensure all onboarding control checkpoints are completed prior to activation.
• Risk Assessment & Issue Tracking
• Support operational risk assessments for current and existing partners by gathering data, validating documentation, and maintaining risk logs.
• Track remediation items arising from operational assessments, audits, and compliance reviews.
• Prepare risk summaries and updates for the Ops Control Lead.
• Documentation & Audit Readiness
• Establish and maintain a centralized, continuously updated repository of all partner contracts, ensuring accuracy, version control, and easy accessibility for authorized stakeholders.
• Create and maintain a concise “Partner on a Page” summary for each partner contract, capturing key operational, compliance, and performance related contractual requirem

📌 BPO Compliance Senior Associate (Hyderabad)
🏢 NTT DATA North America
📍 Hyderabad