Associate Program Manager - Delivery Operations

ROLE PURPOSE
The APM runs day-to-day delivery for a major client engagement. They own throughput, quality and utilisation against KPIs, coordinate across Team Leads, HLQA, Training, Quality and Operations, and keep delivery predictable. This is an execution-first role. It will grow to cover more programs as new projects come up.

KEY RESPONSIBILITIES

Daily Operations & Delivery
• Own the daily rhythm: volume planning, work allocation, queue health, shift handovers and end-of-day closure.
• Track production against plan and step in early on backlogs, idle capacity or blocked queues.
• Plan capacity and staffing against forecast, including shrinkage, leave and shift coverage.
• Keep turnaround time, batch closure and SLAs on track across all workstreams.

Performance Improvement
• Review quality, productivity, utilisation, throughput per head and rework every day and every week.
• Find underperformance at team, batch and individual level, work out why (skill, process, tooling, guidelines or workload) and act on it.




• Run root-cause analysis with Quality and HLQA, and see corrective actions through named owners and dates.
• Turn findings into measurable fixes, such as calibrations, refreshers, revised checklists or reallocating work.Work with Training to bring new joiners up to speed faster.

Team Leadership
• Lead about 25 people. Own task allocation, workload balancing and tracking for TLs and HLQA, so every task has an owner, a due date and a closure.
• Hold one-on-ones with Associates, coach them on quality and productivity, and handle recognition and PIPs.
• Work with Team Leads on allocation, escalations and floor execution. Explicit blockers and escalate resourcing gaps with options.

Cross-Location & Client Coordination
• Align with the Bangalore team on priorities, work split, guidelines, quality standards and reporting, so both sites work to one standard.
• Streamline communication across TLs, HLQA, Training, Qua

📌 Associate Program Manager (Hyderabad)
🏢 Deccan AI
📍 Hyderabad