Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.
The Learning Delivery Manager is a key member of the Global eLearning Team, demonstrating thought leadership, relationship management and quality improvement for instructor vendors.
Instructor Vendor Sourcing & Development
• Develop and implement the process of vetting new instructor vendors and coordinating instructor certification programs to ensure readiness to deploy client content.
• Create accounts in Arise learning management systems and authorizing appropriate levels of access.
• Refine quality monitoring programs specific to instructor performance in the virtual learning environment
• Complete a specified number of Quality evaluations per month for contract instructors based on the Phillips methodology.
• Deliver feedback and enhancement sessions with contract instructors.
• Develop and implement performance strategies for contract instructors
• Create alignment across the Lead Instructor population on Virtual learning classroom practices
• Execute pilot programs for current policies and procedures with contract instructors
Class Scheduling, Coordination & Implementations
• Develop, implement, and report on strategies to flex across aggressive ramp intervals in cooperation with business operations and enrollment departments.
• Support new client program implementations in cooperation with business operations to develop ramp plans, instructor sourcing and instructor development. On occasion, travel to client locations and coordination with curriculum program managers is required.
• Demonstrate best prac
📌 Learning Delivery Manager (India)
🏢 Arise
📍 India