AMS Product Lead ( Kochi)

Role Summary

We are seeking an experienced AMS Product Lead to define, implement, and scale an intelligent, automation-led Application Management Services product for enterprise applications. The role will own the end-to-end AMS product vision, service transformation roadmap, operating model, governance, and delivery outcomes, while driving improved service reliability, faster incident resolution, proactive operations, and enterprise-wide visibility through observability, AI/ML, and automation capabilities.

Key Responsibilities

• Define and drive the overall AMS product vision, goals, value proposition, roadmap, governance model, and release strategy aligned to business and IT objectives.
• Gather, shape, and prioritize end-to-end functional and operational requirements for the AMS product and translate them into scalable service capabilities and measurable outcomes.
• Design and implement an interactive AMS Control Center and unified operating model to improve service visibility, decision-making, and stakeholder experience.




• Integrate the AMS platform with the broader enterprise application landscape, monitoring systems, ITSM platforms, and workflow tools to enable seamless data flow and operational transparency.
• Lead intelligent incident management initiatives including AI-driven ticket categorization, automated routing, alert correlation, and operational workflows to reduce MTTR and improve response quality.
• Implement observability-led support processes using tools such as Splunk, Datadog, Dynatrace, and AppDynamics to enable real-time monitoring, proactive issue identification, and service performance improvement.
• Drive automation and predictive operations through self-healing workflows, runbook automation, predictive analytics, and reduced manual intervention across support and service management processes.
• Establish and manage SLA, KPI, service quality, reporting, and performance review frameworks to ensure operational ex

📌 AMS Product Lead (Kochi)
🏢 Gapblue Software Labs
📍 Kochi