Overview

The PSR SME owns the design and delivery of the Product & Service Record data model — the authoritative representation of how CUSTOMER's network products are structured and related to underlying infrastructure. The model underpins AI-driven event correlation, anomaly detection, root cause analysis, and service impact assessment across the AI Ops platform.

Key Responsibilities

PSR Model Design

• Design end-to-end PSR data model for in-scope products (IP Connect, MPLS, SD-WAN).
• Define PSR entities, attributes, relationships, and hierarchies.
• Develop generic model first; iterate to CUSTOMER-specific as data is confirmed.
• Validate model against current Catalog, Inventory and Ordering systems.

Source System Analysis

• Analyse current Catalog, Inventory and Ordering systems for schemas, structures, and gaps.
• Map data lineage from source systems to PSR model.
• Raise structured data requests to CUSTOMER stakeholders.

Stakeholder & Workshop Engagement

• Lead PSR discovery workshops with CUSTOMER product and provisioning teams.




• Align with CMDB SME on CI-to-product mapping.
• Present findings and model designs to programme leadership.

Use Case Enablement

• Define data requirements per AI Ops use case across ingest, enrich, correlate, and present layers.
• Support event correlation and service impact design.

Programme Delivery

• Author workstream deliverables; maintain RAID log.
• Contribute to JIRA stories and sprint planning.

Ensure delivery aligns to PI features and sprint goals.

Key Deliverables

1 Generic PSR Data Model

Product-agnostic entities, attributes & relationships.

2 CUSTOMER-Specific PSR Models

Per-product models (IP Connect, MPLS, SD-WAN) validated against CUSTOMER data.

3 PSR Attribute Specification Sheet

Attribute detail: type, source, transformation rule, mandatory flag.

4 Source System Analysis Report

Current Catalog, Inventory and Ordering systems — schemas, gaps, quality findings.

5 Data Lineage Map (PSR)

Source-t

📌 PSR Modeler (Chennai)
🏢 Prodapt
📍 Chennai