Role Brief:

We are seeking a results-driven and forward-thinking Manager/Senior manager – Business Process Improvement (BPI) to lead transformation initiatives focused on process reengineering, automation, and operational excellence. This role demands a energetic individual with strong problem-solving skills, analytical rigor, and the ability to drive process improvement initiatives across diverse teams.

The ideal candidate will have a track record in business process improvement, operational strategy, project execution, solution design, and product/process alignment. The role requires someone who can think independently, identify improvement opportunities, and translate complex challenges into scalable, data-backed solutions.

Key Responsibilities:

1. Process Reengineering & Excellence
• Lead and deliver large-scale process transformation initiatives using Lean Six Sigma, DMAIC, and Kaizen methodologies.
• Perform detailed as-is/to-be process mapping using BPM tools to model, simulate, and optimize process flows.
• Conduct time-motion studies, activity-based costing (ABC),



FMEA (Failure Mode and Effects Analysis), value stream mapping, and root cause analysis (RCA) to identify inefficiencies.
• Develop business cases for change initiatives, including cost-benefit analysis, effort estimates, and implementation roadmaps.
• Design standard operating procedures (SOPs), RACI matrices, and governance models to ensure accountability and consistency across teams.
• Drive initiatives to reduce Average Handling Time (AHT), improve process accuracy, and optimize resource utilization.
• Standardize and document processes across global teams with a focus on compliance, scalability, and automation.
• Promote a culture of continuous improvement and operational excellence through regular audits, benchmarking, and feedback loops.

2. Automation & Efficiency Enablement
• Identify automation opportunities across workflows using different tools, low-code platforms (e.g., Power Automa

📌 Manager /Senior Manager - Business Process Improvement (BPI) (Chennai)
🏢 Chargeback Gurus
📍 Chennai