Skill - Production Support Engineer
Experience - 2 to 4 years
Location - Bengaluru
Mode of Working - Work from Office Only

Important Note - Looking for candidate who can join us within 20 days.

Position Specific Requirements - Must have skills:

• 3+ years of experience in Level 2 Application support
• Expertise in application and backend issue triage & analysis. Should have analyzed failures, error logs, done basic analysis, gather inputs and coordinate with Level 3
• Own day-to-day product operations for cloud-hosted applications, including proactive monitoring, incident triaging, outage management, and resolution while ensuring adherence to defined SLAs.
• Demonstrate solid analytical capabilities to diagnose issues, drive incidents to closure, and adapt to evolving tools and techniques during real-time incident response.
• Having worked upon support layers L1, L2, L2.5, worked closely with the engineering L3 teams, Product teams and the Business Stakeholders
• Troubleshooting knowledge in AWS, containerized workloads, and distributed microservices architecture.




• Understanding the root causes, restoration of the services and final reporting
• Monitor application and infrastructure using

Datadog/Logicmonitor/Newrelic/Grafana or any monitoring tool
• Usage of multiple tools and techniques to analyse the production issues across Applications, backend, data and infrastructure layers
• Correlate logs, traces and metrics to isolate the failures across multiple services, understand the impact on business and generate high-quality artifacts aiding L3 investigations
• Support and lead release management, operational readiness, deployment support and postproduction deployment validations
• Collaborate with the Stakeholders, Project teams and Vendors, handle the incident triages and meetings ensuring SLA adherences, escalation flows and operational excellence
• Good command in Microsoft Office suite
• Willing to work in rotational based 24X7 multiple Shifts
• Willing t

📌 Production Support Engineer (Bengaluru)
🏢 Mindsprint
📍 Bengaluru