Who We Are:

Sirion is the world’s leading AI-native CLM platform, pioneering the application of generative AI to help enterprises transform the way they store, create, and manage contracts. The platform’s extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across enterprise teams – from legal and procurement to sales and finance. The world’s most valuable brands trust Sirion to manage 7M+ contracts worth nearly $800B and relationships with 1M+ suppliers and customers in 100+ languages. Leading analysts such as Gartner, IDC, and Spend Matters have consistently recognized Sirion as a leader in CLM for its focus on category-leading innovation.

Role Title: Customer Success Manager

Job Location – Gurugram

About the Role:

The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and managing large client portfolios. You will be responsible for driving product adoption, revenue growth through cross-sell and upsell opportunities,



and ensuring successful delivery and implementation of our solutions. Excellent communication and collaboration across cross-functional teams are key aspects of this role.

What You’ll Do:

• Act as the primary point of contact for clients, managing relationships, ensuring product adoption, and maintaining high levels of customer satisfaction. Manage a large portfolio of client accounts, ensuring their needs are met, resolving issues, and driving overall success with the company’s products/services.
• Lead implementation and on-going operations for existing and recent customers and carry out below tasks.
• Develop project plan, defining project methodologies and ensuring project resources are in place
• Drive adoption, increase product stickiness, improve customer satisfaction, and cultivate Sirion advocates to ensure retention and growth
• Drive business outcomes and maturity within the customer organization through chan

📌 Manager - Customer Success (Gurugram)
🏢 Sirion
📍 Gurugram