The future of Customer Success isn't more headcount, it's smarter systems, better signals, and AI doing the work that shouldn't require a human.

As AI Outcomes Associate - Digital Programs, you'll own how ThoughtSpot delivers value to customers at scale. That means designing the journeys, engineering the automations, and orchestrating the moments including onboarding sequences, adoption nudges, health interventions, expansion triggers and in app journeys. You'll do this by building and scaling AI-powered workflows, intelligent lifecycle programs, and data-driven systems that make the entire Customer Outcomes organization faster and sharper.

This role is for someone who has already crossed the line from AI user to AI builder. You don't wait for a tool to exist, you assemble one. You see a manual process and your first instinct is to engineer it out of existence. You understand that the best digital programs don't feel digital to the customer receiving them, and you use AI to close that gap at scale.

What You'll Do:
• Digital Journey Architecture:



Design and own the end-to-end customer journey from post-sale handoff through onboarding, adoption, expansion, and renewal. Map the moments that matter, define what triggers automated touchpoints vs. human intervention, and build AI-augmented programs that execute reliably across a large, segmented portfolio.
• AI-Powered Lifecycle Programs: Build and iterate on lifecycle campaigns : onboarding sequences, adoption nudges, health-triggered outreach, feature activation plays, renewal readiness programs and leverage AI and automation to make them intelligent - dynamically personalized, contextually timed, and continuously learning from engagement signals.
• Customer Health Intelligence: Instrument a health scoring model that covers all aspects of a customer relationship, not just login frequency. Build AI-assisted alerting that keeps the team ahead of risk rather than reacting to it
• Agentic Workflow Development: Go beyond

📌 AI Outcomes Associate, Digital Programs (Bengaluru)
🏢 ThoughtSpot
📍 Bengaluru