Customer Relationship Manager (CRM) – Fashion & Lifestyle (Kids, Women, Men) | Noida (On-site – Sector 8) | Full-time | Mon–Sat | 9:30 AM – 6:30 PM

About Choose Kind
Choose Kind is a conscious lifestyle and accessory brand crafting thoughtful shoes, bags, and accessories for kids, women, and men.
Rooted in creativity and compassion, we design with purpose: blending play, comfort, and sustainability. Beyond products, we’re building a community that celebrates kindness through shared stories, mindful living, and joyful design.
Our mission: to make kindness a daily habit, not just a choice.
Handmade with love. Sustainable from the heart.

See our work:
Website : https://www.choosekind.in/
Instagram : @choosekind.in

About the role
We’re looking for a Customer Relationship Manager (CRM) to own the end-to-end customer experience for Choose Kind.
You will be the primary voice of the brand for our customers — handling communication, support, returns/exchanges, order & delivery coordination, and driving retention and repeat purchases.

What you’ll do




* Manage all customer communication and support across chat, email and phone.
* Handle exchanges, returns, and complaints with empathy, clarity, and speed.
* Oversee order and delivery management, coordinating with operations/logistics to ensure smooth fulfilment and timely updates to customers.
* Maintain and update the customer database, including segmentation for targeted communication and campaigns.
* Drive customer retention and repeat purchases through follow-ups, offers, WhatsApp/SMS/email flows, and personalised outreach.
* Collect, monitor, and respond to reviews and feedback on website, marketplaces, and social media.
* Identify recurring issues and share insights with the team to improve products, processes, and overall customer experience.

What you’ll bring
* Solid written and verbal communication skills in English and Hindi; clear, kind, and professional tone.
* Comfortable working with order management tools, s

📌 Customer Relationship Manager (Noida)
🏢 Choose Kind
📍 Noida