Description

The Rabbit App Bug Triage (RABT) team is part of the Voice of Driver (VoD) organization within Worldwide Flex Driver Partner Insights & Experience (WW DPIX). VoD is responsible for identifying, interpreting, and acting on signals that indicate friction in the Delivery Partner (DP) experience across the Amazon Flex journey.

RABT owns the operational mechanism for identifying, validating, and triaging potential defects in the Rabbit application. The team consolidates feedback from multiple sources, including Driver Support contacts, station escalations, country teams, social media, and app reviews, and converts those signals into structured, evidence-based technical investigations.

The team’s role is not limited to defect intake. RABT determines whether a reported issue is actionable, reconstructs the affected DP journey using available operational and technical signals, assesses recurrence and potential blast radius, removes duplicate noise, and provides engineering teams with sufficiently complete evidence to accelerate root-cause analysis and resolution.



The team also identifies systemic gaps in product behavior, operational mechanisms, and diagnostic coverage, and works with partner teams to improve both defect detection and the quality of upstream signals.

RABT is looking for a Senior Investigation Specialist who can independently manage complex investigations, work through incomplete or ambiguous information, and translate large volumes of DP feedback and operational data into explicit technical findings.

The ideal candidate will combine strong investigative judgment with analytical capability and operational rigor. The role requires regular use of SQL, dashboards, logs, case history, system signals, and internal diagnostic tools to validate hypotheses and quantify impact. The successful candidate will also work closely with Program Managers, Product Managers, Software Development Managers, Engineers, Operations teams, and other stakeholders across

📌 Senior Investigation Specialist, Last Mile (Hyderabad)
🏢 Amazon
📍 Hyderabad