Area Officer – Operations

Location: Mumbai / Navi Mumbai / Thane

Experience: 2–5 years

Employment Type: Full-time

Department: Operations

Salary: ₹20,000 – ₹25,000 per month in-hand

Reporting To: Operations Manager / Business Head

About Hivex

Hivex is a growing security and facility management services company providing professionally managed security, housekeeping and facility solutions to corporate offices, commercial properties, warehouses, residential communities and other business establishments.

We are looking for a responsible and hands-on Area Officer – Operations to manage day-to-day service delivery across assigned client sites.

Role Overview The Area Officer will be responsible for ensuring that Hivex sites within the assigned area are operating smoothly and according to agreed service standards.

The role requires regular field movement and direct interaction with security guards, housekeeping personnel, supervisors and client representatives.

The ideal candidate should be disciplined, organised, physically mobile and comfortable handling people and operational situations independently.

Key Responsibilities

1. Site Operations

- Conduct regular visits to all assigned Hivex client sites.
- Ensure proper deployment of security and housekeeping manpower as per the approved roster.
- Monitor attendance, absenteeism, late reporting and replacements.
- Ensure guards and housekeeping personnel are properly uniformed, groomed and deployed.
- Check compliance with site-specific SOPs and client instructions.
- Conduct surprise inspections and regular operational checks.
- Identify operational gaps and implement corrective actions.

1. Manpower Management

- Prepare and monitor daily/weekly manpower deployment.
- Coordinate replacements for absent or unavailable personnel.
- Maintain adequate manpower availability across assigned sites.
- Coordinate with supervisors and field staff.
- Assist Operations Management with recruitment and deployment of manpower when required.
- Conduct basic induction and briefing for newly deployed personnel.
- Monitor staff discipline, behaviour and performance.

1. Security Operations

- Monitor guard deployment and access-control procedures.
- Ensure post orders and site SOPs are followed.
- Check visitor, vehicle and material-entry procedures.
- Monitor incident reporting and escalation.
- Coordinate response to security incidents, emergencies and client complaints.
- Ensure guards understand emergency procedures and escalation protocols.
- Conduct regular toolbox talks / operational briefings.

1. Housekeeping Operations

- Monitor housekeeping manpower deployment.




- Conduct cleanliness and hygiene inspections.
- Ensure cleaning schedules and checklists are followed.
- Monitor washroom, common-area and designated-area standards.
- Check availability and appropriate use of cleaning materials/equipment.
- Coordinate corrective action for client complaints.

1. Client Coordination

- Maintain regular communication with client representatives.
- Understand client concerns and resolve routine operational issues quickly.
- Attend client meetings when required.
- Escalate major issues to the Operations Manager/Business Head.
- Maintain professional relationships with clients and site representatives.
- Support client onboarding and new-site mobilisation.

1. Compliance & Documentation

- Ensure attendance and deployment records are maintained accurately.
- Verify daily manpower reports.
- Support collection and submission of site documentation.
- Ensure operational checklists and inspection reports are completed.
- Report compliance or documentation gaps to management.
- Support audits and client inspections.

1. Incident & Emergency Management

- Respond promptly to operational incidents at assigned sites.
- Escalate serious incidents immediately to senior management.
- Prepare preliminary incident reports.
- Coordinate with supervisors, client representatives and relevant authorities where required.
- Ensure corrective and preventive actions are tracked to closure.

1. Reporting & MIS

Submit regular reports covering:
- Manpower deployment
- Attendance
- Absenteeism
- Replacement status
- Site inspections
- Client complaints
- Incidents
- Training/briefings
- Uniform/grooming compliance
- Open operational issues
- Corrective actions

Use Excel/Google Sheets/mobile reporting tools to maintain accurate operational records.

Key Performance Indicators

Performance will be measured on:

- Manpower deployment and attendance
- Timely replacement of absentee staff
- Site inspection frequency
- Client complaint resolution
- Guard/housekeeping grooming and discipline
- SOP compliance
- Incident reporting and escalation
- Site documentation
- Client satisfaction
- Retention of deployed manpower
- Timely submission of daily/weekly MIS

Candidate Profile

Essential:

- 2–5 years of experience in security operations, facility management,



housekeeping operations, manpower management or a related field.
- Good communication skills in English and Hindi.
- Comfortable travelling extensively across Mumbai.
- Good people-management and coordination skills.
- Basic knowledge of MS Excel/Google Sheets.
- Ability to prepare simple operational reports.
- Willingness to work flexible schedule when operational situations require.
- Strong discipline, integrity and ownership.

Preferred:

- Experience in a security agency, facility management company, housekeeping company, manpower outsourcing organisation or similar service business.
- Experience managing multiple client sites.
- Experience handling 50+ manpower.
- Experience with security guards, supervisors and housekeeping teams.
- Marathi communication skills.
- Experience with mobile attendance/field-force applications.
- Ex-servicemen candidates with relevant operational experience are encouraged to apply.

Ideal Candidate We are looking for someone who is:
- Hands-on rather than desk-bound
- Disciplined and dependable
- Comfortable travelling between multiple sites
- Good at handling manpower
- Calm under operational pressure
- Firm but respectful with employees
- Client-focused
- Strong in follow-up
- Good at identifying problems before they become complaints
- Comfortable taking responsibility without constant supervision

Working Pattern The role involves substantial field movement across Mumbai, Navi Mumbai and Thane. The candidate should be comfortable visiting multiple sites during the day and responding to operational requirements outside normal working hours when necessary.

Compensation

₹20,000 – ₹25,000 per month in-hand, depending on experience and capability.

Additional performance incentives/reimbursements may be applicable based on Hivex policy.

Career Growth A successful candidate can progress to:

Area Officer – Operations → Senior Area Officer → Operations Manager → Area/Regional Operations Manager

As Hivex expands, high-performing employees will have the opportunity to take responsibility for larger teams, multiple client accounts and larger operating areas.

How to Apply

Interested candidates should share their updated CV along with:

- Current salary/in-hand salary
- Expected salary
- Notice period
- Total years of experience
- Number of guards/manpower previously managed
- Number of client sites previously handled
- Current location
- Area/locations previously managed

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule

Work Location: In person

📌 Area Officer – Operations (Santacruz, Mumbai)
🏢 HiveX Security Services
📍 Santacruz, Mumbai