- Drive recovery of overdue and bad debt accounts within the assigned area.

- Develop and execute collection strategies to maximize recoveries and minimize losses.

- Monitor collection efficiency, bucket-wise recovery performance, and portfolio health.

- Manage and guide Collection Officers, Recovery Executives, and agency partners.

- Conduct regular reviews of delinquent accounts and initiate appropriate recovery actions.

- Coordinate with Legal, Operations, and Business teams for resolution of critical cases.

- Engage with customers and negotiate settlements, restructuring, or repayment plans where applicable.

- Oversee repossession, auction, and skip-tracing activities in line with company policies.

- Ensure compliance with regulatory guidelines, company policies, and fair collection practices.

- Monitor agency performance and productivity through periodic reviews and audits.

- Analyze collection trends, identify risk areas, and recommend corrective actions.

- Prepare and present MIS reports on recovery performance, write-offs, legal cases, and collection efficiency.

- Handle escalated and sensitive collection cases within the territory.

📌 Area Collection Manager- Bad Debts Collection (Palanpur)
🏢 Mahindra Finance
📍 Palanpur