• Experience supporting IBM z/OS mainframe environments.
• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
• Experience troubleshooting complex batch processing and job scheduling issues.
• Solid understanding of release management and testing lifecycle support.
• Experience leading incident resolution and root cause analysis efforts.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced operational support environment.
• Ability to coordinate across multiple technology teams and business stakeholders.
• Excellent verbal and written communication skills
• Provide technical leadership and oversight for batch processing and test environment operations.
• Serve as the primary escalation point for complex batch failures and environment-related issues.
• Coordinate monthly, quarterly, and major release support activities.
• Lead troubleshooting and root cause analysis efforts for critical incidents and recurring operational issues.
• Support and oversee data refresh and environment maintenance activities.
• Develop, modify,



and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch workloads.
• Review and improve operational procedures, standards, and documentation.
• Partner with offshore support teams to ensure effective knowledge transfer and operational consistency.
• Monitor workload automation and scheduling activities using ESP.
• Support software migration, deployment, and change management processes.
• Develop and analyze KPI metrics, service performance reporting, and operational dashboards.
• Collaborate with application development, infrastructure, and business teams to ensure successful delivery of testing and release activities.
• Identify opportunities for automation, operational efficiencies, and process improvements.
• Participate in audit, compliance, and risk management activities as required.
• Provide functional leadership and day-to-day

📌 Senior Mainframe Technical Lead (Hyderabad)
🏢 Infosys
📍 Hyderabad