Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Role Summary
We are looking for a Business Analyst with solid requirements gathering, process analysis, and stakeholder management experience, with a good understanding of AI and automation solutions.




The role will work closely with business SMEs, product owners, AI/technology teams, and developers to identify AI opportunities, translate business needs into solution requirements, and support AI solutions from discovery through design, testing, and implementation.
The candidate is not expected to develop AI models but should understand AI fundamentals and how AI solutions are applied to business processes.

Key Responsibilities
• Lead stakeholder workshops, interviews, and process walkthroughs to elicit, analyse, and document business requirements.
• Understand As-Is processes, business rules, pain points, exceptions, and process variations.
• Identify and help qualify opportunities for AI, automation, and process improvement.
• Translate business needs into BRDs, FRDs, user stories, use cases, process maps, and acceptance criteria.
• Gather requirements for AI-led solutions, including

📌 Business Analyst (Mumbai)
🏢 Firstsource
📍 Mumbai