Job Description – Collections Team Lead
Company : Rajsi Infin Consultants Private Limited (NBFC)
Location : Dwarka, New Delhi
Department : Collections
Positions : 1
Salary : ₹22,000–₹25,000 per month + Performance-Based Incentives
Qualification : Graduate in any discipline
Experience : Minimum 1–2 years as a Collections Team Lead in payday loans, short-term loans, digital lending, or similar lending products.
Key Responsibilities
• Manage, guide, and monitor the Collections Tele calling Team.
• Allocate accounts and set daily/monthly collection and recovery targets.
• Monitor pre-due, due, overdue, and delinquent accounts and ensure timely follow-ups.
• Track payment commitments (PTPs), payments received, overdue amounts, and broken commitments.
• Develop and implement appropriate collection and follow-up strategies for different delinquency stages.
• Handle difficult cases, customer disputes, and collection-related escalations.
• Monitor team call quality and provide regular coaching and performance feedback.
• Prepare and maintain daily and monthly Collection MIS,



including recovery performance and delinquency trends.
• Coordinate with concerned internal teams for payment reconciliation and case resolution.
• Ensure achievement of collection efficiency, recovery, and delinquency-control targets.
• Ensure the team follows the Company's approved collection processes, customer communication standards, and compliant collection practices.
Required Skills
• Strong leadership, negotiation, communication, and problem-solving skills.
• Experience in account allocation, delinquency monitoring, payment tracking, collection strategy, and escalation handling.
• Ability to manage and drive a target-oriented tele-collections team.
• Working knowledge of computers, MS Office, loan applications, CRM, and collection systems.
• Good understanding of qualified and responsible collection practices.
• Preferred: Candidates with hands-on team-leading experience in payday loans, digit

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