Description

About the Role

We are looking for a strategic, results-oriented Senior Leader to join the Strategy & Programs team within Salesforce Professional Services' Global Delivery Centers (GDC). This senior leadership role sits at the intersection of Business strategy, Program Management, and Talent Strategy — driving the GDC's evolution into a high-performing, future-ready delivery organization.

The ideal candidate brings deep experience in professional services strategy, global operating models, and program execution, with a passion for building capability at scale. You will partner closely with GDC leadership, delivery leaders, and global PS stakeholders to shape and execute the strategic agenda.

Key Responsibilities

Strategy & Transformation

• Define and drive the multi-year strategic roadmap for the GDC in partnership with the VP/SVP of Global Delivery and PS leadership
• Translate the Qualified Services business strategy into GDC-specific priorities, operational plans, and measurable outcomes
• Lead strategic planning cycles (annual operating plan,



quarterly business reviews) ensuring alignment across GDC Practices
• Monitor industry trends in professional services delivery, including AI-augmented delivery, to inform GDC strategy
• Lead large-scale transformation programs across the GDC focused on Talent Strategy, Business Management, Delivery Excellence, Scalability, and operational efficiency
• Establish governance cadences and frameworks to ensure accountability, transparency, and timely decision-making across programs
• Own change management for GDC-wide transformation initiatives, driving adoption and sustained behavior change

Talent Strategy & Future-Ready Organization

• Develop and drive a GDC-wide talent strategy that anticipates future skill requirements aligned to Salesforce product evolution (including AI, Data Cloud, and Agentforce) and the evolving customer/industry needs
• Partner with GDC People Partners and global Talent teams to

📌 Director, Strategy (Bengaluru)
🏢 SalesForce-ad
📍 Bengaluru