Lead Application Support Engineer

Let’s be unstoppable together

Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more cutting-edge environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger,



own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

What will you be doing?

• Support L2 and L3 issues for US/EMEA and APAC Unify based applications.
• Application issue debugging and resolution.
• Replicate issues and coordinate with engineering for defects and enhancements.
• WAS/WEB/Unify installations, upgrades and migrations.
• Patch deployment and change implementation.
• Automation of monitoring and operational tasks.
• Identify recurring issues and capacity management.
• Lead the application support team and provide technical guidance.
• Daily ticket review and prioritization.
• Handle client escalations and executive communications.
• Manage capacity planning, workload balancing a

📌 Help Desk (Bengaluru)
🏢 Circana
📍 Bengaluru