Role - Customer Success Engineer - Onboarding & Tooling (CDN)

Location - Bangalore (Hybrid)

Experience - 5+ years

JD for reference as under:

Key Responsibilities
• Onboarding Execution & Technical Enablement
• Customer Guidance & Communication
• Process & Operational Excellence
• Cross-Functional Collaboration & Escalation Management
• Technical Breadth & Continuous Development

Core Technical Skills
• Cloudflare product foundations: working knowledge of Application Security, CDN, Zero Trust/SASE, and Network Services.
• Networking fundamentals: understanding of DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.
• Web security basics: familiarity with OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.
• Configuration & integration: hands-on experience with the Cloudflare Dashboard, and comfort with Terraform, API-based configurations, or identity providers such as Okta, Azure AD, and SAML/OIDC integrations.
• Observability: ability to read and interpret Security Events, Logs, cURL outputs, and HAR files; awareness of common causes of 5xx/4xx errors post-onboarding.




• Scripting & APIs: ability to read and debug REST API calls; basic proficiency with Python and Bash.

Experience
• Experience in a customer-facing technical role such as Technical Support, Implementation Specialist, Onboarding Engineer, Junior Sales/Systems Engineer, or NOC/SOC analyst—or equivalent hands-on technical experience managing customer deployments. (Years of experience will vary based on Associate-level expectations.)
• Working Style
• Customer empathy: explains technical concepts without jargon; calms frustrated customers.
• Structured communication: explicit agendas, concise summaries, documented next steps.
• Bias for action: progresses onboarding rather than waiting; knows when to escalate appropriately.
• Curiosity: digs into why something works and learns unfamiliar Cloudflare products quickly.
• Resilience: handles ambiguity, incomplete requirements, and changing priorities.
• C

📌 Customer Success Engineer (Bengaluru)
🏢 Trantor
📍 Bengaluru