Job Description: Level 3 Senior Security Engineer
Position Details
• Level: Level 3
• Department / Group: Managed Services
• Position Type: Permanent
• Location: Mumbai
• Working Days: Monday to Friday
• Working Hours: 9:30 AM to 6:30 PM
Position Overview
We are seeking an experienced and driven Level 3 Senior Security Engineer to provide advanced operational support and technical leadership for enterprise security infrastructure in a multi-vendor, hybrid managed services setting. The ideal candidate will be responsible for handling escalated security incidents, managing complex security configurations, supporting critical changes, and driving continuous improvement across security operations.
This role requires strong, hands-on expertise in Next-Generation Firewall (NGFW) technologies, with mandatory experience across Palo Alto, FortiGate, Cisco FTD, Versa, and Cisco SSE platforms.
Key Responsibilities
Incident & Escalation Management
• Lead the resolution of security incidents, service requests, and operational escalations,
ensuring timely response and closure within defined SLAs.
• Act as the primary escalation point for Security L1 / L2 teams for complex security issues and advanced troubleshooting requirements.
• Investigate and troubleshoot security infrastructure incidents, including Next-Gen Firewalls, VPNs, proxies, AAA, IDS/IPS, secure web access, and cloud-delivered security services.
• Perform root cause analysis (RCA) for recurring and high-impact security incidents, implementing sustainable corrective actions.
• Take direct responsibility during critical security incidents, major outages, and emergency response situations.
Security Operations & Technical Support
• Provide advanced operational support for enterprise security environments across on-premises, branch, data center, internet edge, and hybrid architectures.
• Manage and troubleshoot multi-vendor security platforms, ensuring policy integrity, service availability, and security po
📌 - Senior Security Engineer (Mumbai)
🏢 Neev
📍 Mumbai