The Senior Operations Manager – Youth Program will lead the project management and operations function for the Youth Program, providing the systems, processes, oversight and strategic support needed to enable the program to deliver effectively at scale.
The Youth Program has dedicated teams focused on delivery and learning experience design . This role will provide the operating backbone across these teams, bringing together project management, program planning, supporting reviews, data and M&E;, financial management, people processes, systems and knowledge management.
The role will provide oversight to a portfolio of approximately 10–12 donor-funded projects , (worth approx 25-30 Cr) working through the Project Management team to ensure commitments and KPIs are delivered on time and to a high standard. It will also be a key interface with BD/Fundraising, finance team as well as the donors, bringing together the larger program perspective with insights and realities from implementation.
The role requires someone who can see the larger program picture,
anticipate what is needed, bring teams together and ensure that the right systems and disciplines are in place for solid execution.
Key Responsibilities
• Project Management & External Interface
Provide strategic oversight to the Youth Program's portfolio of 10–12 donor-funded projects, enabling the Project Management team to deliver projects effectively and proactively.
• Provide oversight and direction to Project Managers, ensuring projects are well planned, tracked and delivered against agreed KPIs, milestones, budgets and timelines .
• Ensure there are effective mechanisms to monitor project performance, identify bottlenecks and escalate issues requiring leadership attention.
• Proactively anticipate and forecast potential challenges and risks across projects and work with relevant teams on mitigation.
• Ensure donor commitments, deliverables and reporting requirements are clearly understood in