Senior Service Delivery Manager
Employment Type: Full time
Job Location: Asia
Department: Technology / Managed Services
Number of Vacancies: 1
Level: Expert / Senior
Hiring Model: Staff Augmentation / Client Placement
Client: Reputed Telco-Based Organization in the Asia Region
Travel Requirement: Regional travel as required
Experience Required: 12+ years in Telecom, including 8+ years in Core Network Service Delivery / Managed Services

Job Context
MIAKI is an organization with skilled resources that are relentlessly working to make a difference in the spectrum of Tech & Digital Services. As a Multi-Country Service Provider, we specialize in customized software solutions, digital transformation, managed services, and skilled technology resources across local and international markets.
We are hiring an experienced Service Delivery Manager – Core Network for placement with one of our reputed Telco-based clients in the Asia region.

The selected candidate will own the end-to-end delivery of Core Network managed services and support, with responsibility for service quality,



SLA/KPI performance, customer satisfaction, operational governance, and contract delivery across Packet Core, CS Core, IMS/VoLTE, and 5G Core.

Role & Responsibilities
Service Ownership & SLA Management
• Own end-to-end delivery of Core Network managed services and support contracts.
• Monitor SLA, KPI, and OLA performance and take proactive corrective actions.
• Ensure network availability, service continuity, and performance targets.
• Maintain service catalogues, service levels, operational procedures, and documentation.

Customer Relationship & Governance
• Act as the primary service delivery contact for the operator's Core Network leadership.
• Lead monthly/quarterly service reviews, steering committees, and governance meetings.
• Present service performance, risks, improvement plans, and roadmaps to senior stakeholders.
• Drive customer satisfaction, contract renewal, and account growth.

Incid

📌 Senior Service Delivery Manager (Mumbai)
🏢 MIAKI
📍 Mumbai