Job description
No. of positions: 03

Profile 1: Grievance Redressal Management
• Monitor and assess daily concerns and complaints raised by users.
• Ensure effective management of the complaint mechanism and maintain complete oversight of the grievance redressal system.
• Close the loop on concerns raised by conducting proper investigations and providing appropriate resolutions to users.
• Collect and review monthly feedback on vendor services.
• Organize monthly vendor meetings and prepare and circulate meeting agendas.
• Conduct daily operational checks and provide support for lost laundry-related concerns.
• Coordinate with various departments for university laundry requirements, including the Food Department, Guest House, VIP Laundry, and other relevant departments.

Profile 2: Legal Compliance, Documentation & Billing
• Maintain records and track the expiry and renewal of agreements, including the incorporation of current clauses where required.
• Track FSSAI licenses and ensure timely renewal through regular follow-up with vendors.




• Maintain staff records and compliance documents, including medical records, police clearance certificates, identity documents, and mandatory training records such as FOSTAC.
• Prepare and process monthly rental invoices for vendor partners.
• Maintain records of defaulters and ensure regular follow-up for timely resolution.
• Coordinate with the JGU Security Department regarding staff gate entry, vehicle movement, and preparation of staff identity cards.
• Coordinate with vendors regarding staff disciplinary matters, employee well-being, and alcohol-related concerns.
• Ensure compliance with minimum wages, PF, ESI, and other applicable statutory requirements for all laundry workers deployed on campus.

Profile 3: Laundry Operations
• Monitor and provide operational support for the vendor's daily laundry operations.
• Supervise the ETP plant, including its operation and maintenance, in coordination with the laundry vendor.
• Engage re

📌 Assistant / Deputy Manager, Laundry Operations (Sonipat)
🏢 O.P. Jindal Global University (JGU)
📍 Sonipat