Medical Billing Voice Associate (Insurance Follow-Up)Location:

Ahmedabad, IndiaWork Arrangement: On-site (US shift)Shift Time: 8:00 PM – 5:00 AM IST / 5:30 PM – 2:30 AM IST

Employment Type: Full-time, PermanentExperience: Freshers to 1+ year in voice-based processes

Compensation: Competitive (discussed during screening)

About Our Client:Our client is a leading healthcare revenue cycle management (RCM) organization with over two decades of industry expertise. The company specializes in medical and dental billing solutions, helping healthcare providers maximize revenue and reduce operating costs through a combination of technology, automation, and skilled teams.With a global workforce of 4,000+ professionals and operations spanning 12 locations across the United States and India, the organization serves thousands of healthcare providers across more than 50 medical specialties. Their teams handle everything from claims processing and insurance verification to denial management and end-to-end revenue cycle support.This is an opportunity to join a structured, process-driven environment where freshers receive training and professionals build long-term careers in healthcare RCM operations.

About the Role:As a Medical Billing Voice Associate, you will serve as the frontline communicator between healthcare providers and insurance companies. Your primary focus will be on outbound calls to insurance carriers to verify patient eligibility, obtain claim status, and follow up on unpaid or denied claims.This role is ideal for individuals who are comfortable with high-volume voice-based work, can maintain accuracy under deadlines, and thrive in a collaborative night-shift environment. You will work on live accounts receivable reports, document every interaction,



and ensure that claims are processed and resolved efficiently.Successful candidates will have strong communication skills, attention to detail, and the ability to navigate multiple systems while maintaining compliance with client-specific guidelines and information security standards.

Key Responsibilities:

Make outbound calls to insurance companies to verify patient eligibility and obtain claim status

Follow up on unpaid, denied, or outstanding claims based on reports received from clients or generated through client softwareDocument denial details and initiate appropriate follow-up actions

Work through account receivable reports and outstanding claims reports assigned by the team leadComplete assigned targets with speed and accuracy in line with client SLAsMaintain individual daily logs of calls, outcomes, and follow-up actionsCollaborate with team members to achieve shared operational goalsEscalate communication or process issues to seniors in a timely manner

Adhere to information security policies, client/project guidelines, business rules, and quality standardsWork across any voice-based process as required (insurance follow-up, patient calling, provider outreach, etc.)

Required Qualifications:

Any undergraduate or graduate degree

Freshers with robust communication skills are encouraged to apply

1+ year of experience in voice-based processes preferred





Willingness to work in night shifts (8:00 PM – 5:00 AM IST or 5:30 PM – 2:30 AM IST)

Comfortable with outbound calling and high-volume voice work

Basic computer proficiency and ability to learn client-specific software

Technical Skills

Communication: Clear spoken English; confident phone presence

Systems: Ability to navigate multiple software platforms and maintain digital logs

Domain (trainable): Insurance verification, claim status follow-up, denial documentation, account receivable reporting

Compliance: Understanding of information security and confidentiality requirements

What You Will Bring:A customer-focused approach to every callStrong attention to detail when documenting claim informationAbility to stay organized while handling multiple claims and follow-upsWillingness to learn healthcare RCM processes and insurance terminologyTeam-oriented mindset and reliability in meeting daily targetsComfort with repetitive voice-based tasks in a structured, SLA-driven environmentWhy This OpportunityStructured entry point into healthcare revenue cycle management—a growing industry with long-term career potentialTraining provided for freshers to build confidence in insurance follow-up processesNight-shift differential and competitive compensationGlobal organization with operations in the US and IndiaCollaborative team environment with support from experienced seniorsClear targets and processes—you will know exactly what success looks like

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits

- Adaptable schedule

Application Question(s):
- How many years of experience do you have in AR ?
- What is your current CTC ?
- What is your expected CTC ?
- Have you worked on pending or outstanding claims ?

Work Location: In person

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