Experience: 3–5 Years /n Location: Vadodara /n Candidates: Open to candidates from anywhere in India /n Work Mode: Hybrid / Remote /n Initial Requirement: 1 week WFO /n Shift: 3:00 PM – 12:00 AM; may include night shifts in future /n CTC: Up to ₹8.5 LPA /n Joining: Immediate–30 Days Mandatory /n Role Overview /n We are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR). The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams. /n Mandatory Skills /n /n

- NetSuite – Minimum 3 Years

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- NSAR – Minimum 1 Year

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- Advanced/Expert Microsoft Excel

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- Application Support / L2 Support

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- Strong troubleshooting and problem-solving

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- Strong communication and stakeholder management

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- US stakeholder interaction

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- Incident and issue resolution

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- Application configuration/support

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- Change management

/n /n Valuable to Have /n /n

- CaseLocker

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- Ragic

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- Salesforce

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- DocuSign

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- Microsoft Copilot / AI tools





/n /n The JD specifically mentions CaseLocker, Ragic, Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage. /n Key Responsibilities /n /n

- Provide L2 support for NetSuite and NSAR.

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- Manage NSAR access requests, provisioning and governance.

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- Troubleshoot NetSuite, NSAR and integrated-system issues.

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- Perform root-cause analysis and work with development teams on complex issues.

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- Support users and conduct application training.

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- Maintain SOPs, user guides and knowledge-base documentation.

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- Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign.

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- Support upgrades, enhancements, testing and integration initiatives.

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- Monitor application performance and identify recurring issues.

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- Generate reports and analyze trends.

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- Support system configuration and customization.

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- Work with vendors/support partners on complex issues.

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- Use AI tools such as Microsoft Copilot for support efficiency and automation.

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📌 Application Support Analyst - NetSuite | NSARSupport (Mandvi)
🏢 Asian Hires
📍 Mandvi