Glassix is looking for a detail-oriented Back Office Coordinator to support our sales operations for our physical access control systems business. The ideal candidate will manage day-to-day sales administration, coordinate between sales, accounts, and dispatch teams, and maintain accurate records using Zoho CRM and Zoho Books.
Key Responsibilities
• Manage and update lead, opportunity, and customer records in Zoho CRM — tracking pipeline stages, follow-ups, and conversion status
• Prepare and issue quotations, proforma invoices, and sales orders using Zoho Books
• Coordinate with the sales team to ensure timely follow-up on inquiries, quotes, and pending orders
• Generate GST-compliant tax invoices and ensure accuracy of billing details (HSN codes, GST rates, e-way bills where applicable)
• Track order status from confirmation through dispatch and installation, liaising with the technical/installation team
• Maintain updated records of AMC (Annual Maintenance Contract) renewals and follow up with clients on due dates
• Coordinate with accounts for payment follow-ups, outstanding invoices,



and reconciliation in Zoho Books
• Prepare periodic sales reports and dashboards (weekly/monthly) for management review
• Handle customer queries and coordinate with the service team for after-sales support tickets
• Maintain product pricing sheets, catalogues, and documentation for the sales team
• Assist in preparing tender/bid documentation as required

Required Skills & Qualifications
• Bachelor's degree in Business Administration, Commerce, or related field
• 1–3 years of experience in sales coordination, preferably in B2B/industrial/security equipment sales
• Hands-on working knowledge of Zoho CRM and Zoho Books (mandatory)
• Familiarity with GST invoicing, e-way bills, and basic accounting terminology
• Robust MS Excel skills (pivot tables, basic reporting)
• Excellent written and verbal communication in English, Hindi, and Gujarati
• Strong organisational skills with attent

📌 Back Office Executive (Ahmedabad)
🏢 Glassix
📍 Ahmedabad