Summary

Position Summary

The Enterprise Operations Xcellence Transformation and Optimization (ETO) manager leads execution within one or more process areas, delivering initiatives and outcomes while managing stakeholders and progress day to day. The role partners with senior leaders to redesign and reimagine workflows — including the evaluation and use of new technology, automation, and AI-enabled tools where appropriate — drives continuous process improvement and applies financial and business-case analysis to ensure that reimagined processes are both effective and cost-optimized.

This role manages people and stakeholder relationships directly, and is accountable for the quality, pace, and outcomes of their assigned process area(s).

Work you'll do

As an Executive Manager, Strategy, Growth, and Transformation on the Enterprise Operations Xcellence (EOX) team, you will be responsible for:

• Leading execution of transformation initiatives within assigned process areas from research and design through prototyping, implementation, and stabilization




• Partnering with senior leaders to redesign end-to-end workflows, including technology, artificial intelligence-enabled tools, operating model considerations, and talent or role implications, while accounting for enterprise-wide impact
• Managing and developing team members and cross-functional contributors by providing day-to-day direction, coaching, and performance feedback
• Building and maintaining stakeholder relationships across business, operations, and enabling functions while managing expectations, escalations, and communication of progress
• Identifying and driving process improvement opportunities that improve efficiency, quality, scalability, and employee or customer experience, and conducting financial and cost-benefit analysis to validate business cases
• Tracking initiative progress, risks, dependencies, perks realization, and governance requirements, and escalating issues and decisions as needed

The

📌 Executive Manager, Enterprise Operations Xcellence (Bengaluru)
🏢 Deloitte
📍 Bengaluru