Uber's Community Operations team is committed to delivering high-quality safety support through effective investigations and continuous improvement. As a Safety Investigations Specialist II, you will review and investigate safety-related reports, ensuring cases are accurately assessed, categorized, and handled in accordance with established policies and processes.
In this role, you will evaluate safety contacts to ensure investigations are thorough, appropriate resolutions are provided, and required procedures are consistently followed. You will also help identify process gaps, quality improvement opportunities, and areas of strength that contribute to improving overall operational performance.
We are looking for a detail-oriented, analytical, and adaptable problem solver with a solid interest in investigations and continuous improvement. You should be comfortable working in a fast-paced and evolving environment, navigating ambiguity, and applying sound judgment to situations where a standard solution may not always be available.
What You'll Do
• Investigate and review safety-related reports, ensuring accurate categorization and appropriate actions in accordance with Uber's policies and procedures.
• Evaluate safety contacts to ensure accurate resolutions, process compliance, and adherence to established quality standards.
• Conduct targeted reviews and audits to assess compliance, identify process gaps, and highlight improvement opportunities.
• Analyze case details and supporting evidence to develop well-informed recommendations for internal actions and communicate findings to key stakeholders.
• Conduct high-priority and complex investigations requiring strong subject matter expertise and sound judgment.
• Maintain a strong focus on earner fairness, ensuring objective and consistent decision-making across reviews.
• Identify individual and process-level strengths, trends, and opportunities through consistent case reviews.
• Review ex
📌 Safety Investigations Specialist II (India)
🏢 Uber
📍 India
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