Role Purpose

The primary responsibility of this role is to provide active support to a group of owned / managed hotels in maintaining hotels’ Accounts Receivable, Income Audit, along with maximizing cash-flow opportunities through the effective credit control, cash collection and timely query resolution for assigned customers’ accounts. Such activities include cash application, accounts reconciliation and agreement of balances with customers. The job includes setting up recent customer accounts, credit reference check, revision of credit limits etc. Ensure that the integrity of all work and interactions with customers are completed with full accuracy and as per agreed SLA and procedures.

Key Accountabilities

• Manage hotels Accounts Receivable and Income Audit with full accuracy in accordance with Service Level Agreements. Responsibilities include but not limited to - a) Effective & regular follow up with customers for outstanding receivables b) All aged (60+) items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts,



adhering to the process policy, d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated f) Ensuring related compliance and governance tasks are performed in a timely manner
• Provide language support in translating the contents from local language to English and vice-versa. Regular interaction with customers and business teams in local / English language. Attend and lead calls in local /English language with customers and business stakeholders.
• Setup of New Customer’s accounts, Credit Reference check and revision of Credit limits. Reviewing payment remittance and cash application in system. Process customer refunds.
• Regular interaction with hotels and business teams along with managing Credit Review Meetings
• Independently handling and resolving process related issues.
• Help / Support the Team Leader or Manager in various Reports/ Tra

📌 Specialist Language BSC (Gurugram)
🏢 IHG Hotels & Resorts
📍 Gurugram