Service Transition Analyst • Experience: 24 Years Location: Chennai / [Location] Employment Type: Full-time Function: Service Management / IT Infrastructure Services Role Overview • We are looking for a Service Transition Analyst with 2–4 years of experience in Service Transition in IT Infrastructure Management • The candidate will support and coordinate the end-to-end transition of recent and IT services into BAU operations, ensuring that services are technically, operationally and process-wise ready for go-live.

- The role requires a combination of Service Management knowledge, coordination skills and practical technical understanding of IT infrastructure and cloud environments.
- The candidate should be comfortable working with Project Management teams, Engineering teams, Infrastructure, Cloud, Security, Service Desk and Operations teams and should be able to understand technical discussions, identify transition gaps and ensure appropriate actions are completed before go-live. ________________________________________ Key Responsibilities 1.

Service

Transition • Coordinate transition activities from project/implementation teams to BAU operations.
- Track transition milestones, activities, dependencies, risks and action items.
- Ensure transition requirements and readiness criteria are clearly defined and tracked.
- Coordinate with relevant technical and support teams to ensure successful service handover.
- Maintain transition trackers, status reports and governance documentation.
- Support multiple transitions simultaneously based on business priorities. 2.

Operational

Readiness • Coordinate Operational Readiness Reviews (ORR) / Service Readiness assessments before go-live.
- Verify availability of: o SOPs and operational procedures o Technical documentation o Support contacts and escalation matrix o Monitoring and alerting o Backup and recovery procedures o Access requirements o Incident/request/change procedures o Capacity and availability requirements o DR information and recovery procedures • Identify gaps and follow up with respective teams for closure.




- Ensure agreed transition entry and exit criteria are met before go-live. 3.

Technical

Understanding • The candidate should have sufficient technical knowledge to understand and challenge transition requirements across IT environments.
- Working knowledge of some/all of the following is expected:
- Cloud: Azure / AWS fundamentals • Servers: Windows and Linux fundamentals • Networking: TCP/IP, DNS, DHCP, VPN, firewall and load-balancing concepts • Storage: SAN/NAS, cloud storage and backup concepts • Databases: Basic understanding of database environments and dependencies • Applications: Application architecture, APIs and application dependencies • Monitoring: Infrastructure/application monitoring, alerts and event management • Security: IAM, privileged access and basic security controls • DR: RPO, RTO, backup, recovery and failover concepts • ITSM tools: ServiceNow, JIRA or equivalent • The role is not expected to perform hands-on engineering activities. However, the candidate should be able to understand technical solutions, identify operational dependencies, ask relevant questions and recognize potential transition/readiness gaps.
- 4.

Knowledge

Transfer & Documentation • Coordinate KT sessions between project/implementation and BAU teams.
- Ensure KT coverage is complete, and relevant support teams participate.
- Review technical documents, architecture documents, SOPs, runbooks and support guides for operational completeness.
- Ensure knowledge gaps are documented and followed through to closure.
- Maintain transition records and evidence in appropriate ITSM/project tools.
- 5. Go-Live & Hypercare • Support go-live planning and readiness confirmation.
- Coordinate go-live activities with relevant stakeholders.
- 6.



ITSM & Process Governance • Ensure transition activities align with defined ITIL / ITSM processes.
- Understand the key processes like Transition Management, Incident, Problem and Change Management and Service request management • Ensure required approvals and sign-offs are obtained before service handover.
- Maintain appropriate audit trails and transition evidence.
- Identify process deviations and escalate significant risks appropriately.
- Contribute to continuous improvement of Service Transition processes.
- 7.

Stakeholder

Management • Coordinate effectively with technical and non-technical stakeholders.
- Follow up on outstanding actions and dependencies.
- Communicate transition status, risks and issues clearly.
- Prepare regular transition status reports for management.
- Escalate critical risks or delays in a timely manner. ________________________________________ • Required Skills &

Experience • Essential • 2–5 years of experience in IT Service Management, Service Transition, IT Operations, Infrastructure Support or a related function.
- Good understanding of ITIL / ITSM concepts.
- Experience coordinating activities across multiple technical teams.
- Experience with service handover, KT, documentation, go-live or operational readiness activities.
- Good understanding of IT infrastructure concepts.
- Basic working knowledge of AWS and/or Azure.
- Experience using JIRA, ServiceNow or similar ITSM/project management tools.
- Strong documentation, coordination and follow-up skills.
- Good written and verbal communication skills.
- Ability to work with technical teams and understand technical discussions.
- Preferred • ITIL Foundation certification.
- Exposure to cloud infrastructure or managed services.
- Exposure to monitoring tools such as ScienceLogic, SolarWinds, Azure Monitor, AWS CloudWatch or similar.
- Understanding of Change, Incident, Problem and Release Management.
- Exposure to ISO 20000 / ISO 27001 or other IT service management frameworks.
- Experience in infrastructure transition or managed services transition.

📌 Analyst - Service Transition (Chennai)
🏢 kryptos technologies
📍 Chennai